Our Delivery Information
We know how important fast and safe delivery is to you, so we ensure that all our gifts are delivered in the shortest time possible!
This guide is for everything else except Santa letters.
DELIVERY OPTIONS UK
|Delivery Method||Delivery Timescale||Gifts||Santa Letters||Christmas Cards||Wrapping Paper|
|Royal Mail 24(1st Class)||90% of orders arrive Next Day (but may take 1-2 working days)*||£3.99||FREE||FREE||£0.99|
|Royal Mail 48(2nd Class)||2-3 Working Days*||£2.99||N/A||N/A||£0.89|
|Next Working Day (Courier Service)||Guaranteed Next Working Day**||£6.99||N/A||N/A||N/A|
|Saturday Delivery(Courier Service)||Guaranteed Saturday Delivery**||£9.75||N/A||N/A||N/A|
|Within Europe - 3-5 Working Days*Rest Of World - 5-7 Working Days*||TBC||FREE||N/A|
*You'll receive an email from us once your items are despatched. This is when your delivery timescale will begin.
**Orders for Next Day & Saturday Delivery will need to be placed before the cut-off the previous day, please check the basket page for your confirmed delivery date. As some of our products take longer to personalise due to their special personalisation method, some items may not be available for Next Day or Weekend Delivery. Please note that our Next Day Delivery service does not deliver over weekends or Bank Holidays, so if you order this service on a Friday, your items will be delivered on the next available working day.cc
MANAGING YOUR NEXT DAY & SATURDAY DELIVERY
Our Next Day Delivery service is only available Monday to Friday and for delivery on a Saturday, you’ll need to select our Guaranteed Saturday Delivery. Please check the delivery day shown at the basket as dispatch times can vary per product.
Your order will be delivered via our specialised courier before the end of the next working day or Saturday if selected. Our courier will keep you updated via email and text message, so please leave your mobile number on the checkout page.
One your parcel has been collected, our courier will let you know your tracking number (consignment number) and confirm your delivery day. On the morning of your delivery, a 1 hour delivery window will be provided & they will notify you by email/text message to allow you to manage & track your delivery. Once you have received your 1 hour delivery window, you can also choose to be notified when the driver is one stop away, typically 5-15 minutes before delivery.
Please ensure that someone is present at the address to accept the delivery, as you will need someone to sign for your parcel. If you’re not at home, the driver will leave a calling card (as well as an email/text message) which will direct you to their website to re-arrange delivery, including a selection of alternative options such as leaving with a neighbour or in a safe place.
Please allow an extra day for delivery to Northern Ireland and addresses in the northern parts of Scotland.
Some of our gifts take longer to make than others, and so on each product page you’ll see an estimated despatch time. This is the time it takes for us to create your personalised gift and then pass it to our couriers. Once we’ve given it to Royal Mail or a specialist courier, they deliver it to you.
As we have such a large selection of gifts and cards, and each item has an individual despatch time, they’re usually sent out as and when they’re ready. This means that your goodies arrive quicker, which is great news because nobody likes waiting!
For full Delivery Terms and Conditions, please click here.
If you’re ordering multiple cards, gifts, large gifts, your delivery charge may vary from the prices listed above. We’ll let you know on the cart & checkout page how much your postage charges will be.
As a valued customer we want you to be happy with what you’ve ordered. If you’re not completely satisfied with the product(s) you’ve bought then simply return it to us at any time within 14 working days of receipt. This offer excludes personalised items.
If the non-personalised goods are returned within 7 working days of receipt then we will happily issue a full refund including postage and packing, or an exchange.
Should you return an item because of an error on our part or if it’s defective, then we’ll refund the full value of the item and your costs in returning it to us. You can contact our friendly Customer Service department for a returns address.